Processing Times & Return Policy
LKC deliver internationally from USA to: Germany, Ireland, United Kingdom, Australia, New Zealand, Canada, Mexico, China, United States (3 of 62 states), Hong Kong, Japan, Belgium, Denmark, Faroe Islands, Finland, France, Gibraltar, Greece, Greenland, Guernsey, Iceland, Isle Of Man, Italy, Jersey, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Holy See (Vatican City State), South Africa, United States Minor Outlying Islands.
Our Return Policy
Customer Satisfaction and Return Policy at LOVEKimmy Catalog:
At LOVEKimmy Catalog, my utmost priority is your happiness with every purchase. While we strive for perfection in our items, I acknowledge the possibility of human error. My commitment is to address any concerns promptly and ensure your satisfaction. Here's a guide on how to proceed in the rare event of an issue:
- If you receive a product with any faults, please notify us within 7 days of delivery.
- Contact us using the provided contact form, and include your name and order number.
- Our customer service representative will guide you through the returns procedure, which may involve providing a digital image of the fault along with a clear description via email.
- In many cases, we can take remedial action as soon as the claim is substantiated through email. If verification is not possible via email, you may need to return the item to us for inspection.
- Do not send the products back without contacting our team first.
Reminder and Terms:
- Review the terms agreed upon at the time of purchase, available on our website.
- Familiarize yourself with the terms and conditions that govern your purchase.
Return & Refund Policy for Non-Personalized Products:
You have the right to cancel the purchase of a non-personalized product within 7 days of delivery by returning the unused item to LOVEKimmy Catalog.
Notify us of the return first and send a photo of the defect, if applicable.
You may be responsible for the cost of returning the unused non-personalized product to our designated address:
LLC 498 North Main St
Mauldin, SC 29662
In the event of a manufacturing fault (e.g., scratches, stitching, hemming issues), we will repair or replace the item at no cost. LOVEKimmy Catalog will determine what constitutes a manufacturing fault.
- Wholesale account orders are considered Business to Business contracts and are not covered by consumer rights acts.
- Businesses cannot expect legal remedies for fair wear and tear, misuse, accidental damage, or decisions to no longer want the item.
At LOVEKimmy Catalog, we value your satisfaction and aim to provide a seamless resolution process. If you have any questions or concerns, please contact us through the provided channels. Thank you for choosing LOVEKimmy Catalog.
Please note we work in accordance with these provisions:
Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been personalized or customized specifically for you.
- Faulty Goods: To return faulty goods you need to first contact a member of our Customer Services Team using the contact form.